Frequently Asked Questions


1. Do I own the rights to my logo design?


Yes, you own all rights to your logo design.



 

2. What do I need to provide for logo process?


Please have your business name ready. I can not help choosing a name or color for your business | brand.
Highly recommend to submit a simple sketch on how you would like your logo to look. Feel free to submit examples of color scheme, fonts, etc.


3. What is the logo design process?

 

  • I provide three concepts with different font options to choose from. From there , you can let me know what to fix to your liking

  • Prior to placing logo design order, please be specific on your description. If you would like to make a change to or need to cancel your order, you will have 24 hours to email info@arosedesigns.co after order has been placed.

  • All finalized logo files will be sent via email.

  • I do not provide samples to view before making a payment.


You will receive the following files.

  • Transparent PNG File - This file contains no background. It Can be used as a watermark on digital photos and compatible with printing purposes.

  • JPG

  • PDF

  • Logo with White and Black Background

4. It’s been three days, Are there any updates on my order?

  • I understand your patience in awaiting your design | custom items. Please understand, there is a given turnaround time for each service. Rest assured your design will be sent to you in the turnaround time frame. However, please note at times, the turnaround time may vary. If concepts are delayed, you will notified You will receive your logo design concepts no later than one business day after expected turnaround time.

  • Turnaround times do NOT include holidays & OR weekends.



5. What if I don’t like the design you provide to me?


At times, you won't agree on the concepts I send and that's okay. There will be times when our visions don't match and I highly recommend to email a simple sketch so i can see your vision. Any fonts that you may like. You can check out dafont.com and send it to me, just so I can understand the look you are going for. I will continue to work with you until you are satisfied. That is my number one goal.

Please note, the concepts I send are not the final . You can always let me know what to fix to your liking if changes will be needed.

if no changes will be needed, the files will be emailed right over to you.




 

6. What if I have poor communication?


I understand at times, your schedule may get busy and you can not reply right away,  However, If there is no communication made within one week, I will send out four emails for four days. After the fourth email , with no communication your order will be cancelled and no refund will not be made.



7. What happens if I want a refund?


All payments are 100% non-refundable. Refunds are only given if I can not complete an order.

 

  • Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued.

 


8. What do I need to provide for printing services?

 

  • For Business Cards, Flyers, Product hang tags,  Stickers,  Certificate, and Hair Bundle Wraps - Png, Jpeg, Pdf files are accepted.

  • For Logo shirts, cape and apron, logo cup, and satin bags design must be transparent ( no background ).

  • * Design acceptance may vary for printing on styling cape and apron, satin bags, logo cup and logo shirt. Please email info@arosedesigns.co.  





9. How long is shipping?


 

Please allow 3-5 business days to ship all orders. All orders are shipped via USPS. A tracking number will be provided within 24 hours via email after orders have shipped.



 

SHIPPING DISCLAIMER: 
Once the order has been shipped from our location, your parcel is in the hands of USPS. In the event that any incident occurs, please contact USPS for the most accurate updates and delivery times.




 

PLEASE CONTACT USPS Customer Service: 1-800-ASK-USPS



 

  • RETURNS & EXCHANGE POLICY: All sales are FINAL and NON-REFUNDABLE.




 

10. Payments and Deposits
There are no payments made through website. There are instructions at checkout before you click on place order.

  • I will be notified that an order and payment were made. This is to ensure that your order is in queue and noted.

  • No work will be started without a payment being made.