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                   Frequently Asked Questions

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  1. Logo Design Ownership:

    • Original Question: Do I own the rights to my logo design?

    • Answer: Yes, you have complete ownership of your logo design. I do not sign contracts.

  2. Logo Design Process Requirements:

    • Original Question: What do I need to provide for the logo process?

    • Answer: Please have your business name ready. I cannot assist in choosing a name or color for your business or brand. It is highly recommended to submit a simple sketch depicting how you envision your logo. Feel free to provide examples of color schemes, fonts, etc.

  3. Logo Design Process Steps:

    • Original Question: What is the logo design process?

    • Answer:

      • I provide three concepts with different font options for you to choose from. You can specify any adjustments you'd like.

      • Before placing a logo design order, be specific in your description. If you need to make changes or cancel your order, you have 24 hours to email info@arosedesigns.co after placing the order.

      • All finalized logo files will be sent via email.

      • No samples are provided for viewing before payment.

    • File Types You'll Receive:

      • Transparent PNG File: No background, suitable as a watermark on digital photos and for printing purposes.

      • JPG

      • PDF

      • Logo with White and Black Background

  4. Order Status Updates:

    • Original Question: It’s been three days, are there any updates on my order?

    • Answer:

      • Your design will be sent within the specified turnaround time. If there are delays, you will be notified, and logo concepts will be delivered no later than one business day after the expected turnaround time.

      • Turnaround times exclude holidays and weekends.

  5. Unsatisfactory Design Resolution:

    • Original Question: What if I don’t like the design you provided to me?

    • Answer:

      • If concepts don't align, share a simple sketch or preferred fonts.

      • Revisions are made until you are satisfied. Concepts are not final; adjustments can be made before file delivery.

  6. Communication Policy:

    • Original Question: What if I have poor communication?

    • Answer: If there is no communication within one week, four reminder emails will be sent over four days. After the fourth email with no communication, your order will be canceled, and no refund will be issued.

  7. Refund Policy:

    • Original Question: What happens if I want a refund?

    • Answer: All payments are 100% non-refundable. Refunds are only considered if an order cannot be completed. No refunds are issued after work, including proofs, has been initiated.

  8. Payments and Deposits:

    • Original Question: Payments and Deposits

    • Answer:

      • Paypal, Apple Pay & Cash App are payment methods

      • I am notified of an order and payment to ensure it is queued and noted.

      • No work begins without payment confirmation.

  9. Print & Ship:

    • Original Question: Print & Ship

Answer: All items have a turnaround time and will be shipped via USPS. Once USPS takes possession, a.rosedesigns is not liable. Please contact USPS for package updates

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10. Party Favors

Booking for Party Favors is required at least 4-6 weeks in advance, with no exceptions. All items have a designated turnaround time, and the event date must be entered during the booking process. Full payment is required. Designs will be presented for approval before the printing process begins.  Will be shipped via USPS. Once USPS takes possession, a.rosedesigns is not liable. Please contact USPS for package updates

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There are NO REFUNDS!

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